Any venue offering food delivery must provide indoor rest areas for delivery riders from Thursday June 15

All restaurants in Dubai offering delivery must provide shade for riders over the summer.

Dubai’s Department of Economy and Tourism (DET) sent a circular to all venues in Dubai confirming the decision.

Effective from Thursday June 15, 2023, and lasting until September 15, all establishments providing delivery services, including restaurants, shopping malls, and cloud kitchens, are required to provide dedicated rest areas within their facilities for delivery motorbike drivers.

Improving business reputation

The initiative aims to offer delivery drivers a suitable space to rest enhancing driver safety, well-being, and overall work quality.

DET said: “Rest areas can improve their work quality by enabling them to rest in between deliveries, resulting in better focus and fewer errors. Providing such areas demonstrates your commitment to driver welfare and safety, enhancing the reputation of your businesses.”

You might also be interested in: OPINION: Restaurants dehumanising delivery drivers should be ashamed

In line with the Dubai Corporation for Consumer Protection & Fair-Trade Law No. 5 of 2023, establishments must comply with the following requirements for the designated rest areas:

1. Basic amenities: Rest areas should be equipped with chairs and tables to allow drivers to comfortably rest and recharge during their breaks.
2. Protection from heat: Considering the temperatures experienced in Dubai’s summers, rest areas must provide a shaded area to protect delivery drivers from the heat and ensure their well-being.
3. Access to water and restrooms: Ideally, rest areas should offer easy access to drinking water and restroom facilities, promoting hydration and personal comfort for drivers.